Shipping policy

SHIPPING POLICY
Last updated: April 4, 2026

Thank you for shopping with Word & Wick Co.

PROCESSING TIMES

All orders are processed within 5-7 business days unless otherwise stated.

  • Orders are not shipped on weekends or holidays
  • During high-volume periods, processing times may be extended

SHIPPING RATES & DELIVERY

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]
  • Expedited Shipping: [1–3 business days]

Delivery times are estimates and not guaranteed.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email.

SHIPPING DELAYS

We are not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.

LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged:

  • Contact the carrier first to file a claim
  • Then contact us so we can assist

ADDRESS ERRORS

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Packages delivered to incorrect addresses provided by the customer
  • Orders returned due to incorrect or incomplete addresses


CONTACT

Nature’s Scent Co., LLC (DBA Word & Wick Co.)
Email: wordandwickco@gmail.com